Quality, Safety and Ethics

At Keck Medicine of USC, excellence in patient care and safety is a critical part of our daily mission. Every member of our care team is committed to providing the highest standards of care, so our patients can have faster and easier recoveries.

We not only work with public reporting agencies to monitor our performance, but we conduct detailed ongoing internal evaluations to ensure the highest level of patient safety and satisfaction.

Keck Medicine is proud of the industry and consumer awards we have received for providing the best care available for our patients.

If there are any concerns about patient safety or quality of care, you are encouraged to discuss these with your health care provider. For immediate attention, please contact patient experience at (323) 442-9516 or by calling our (800) USC-CARE (800-872-2273) and asking for the patient experience office.

Joint Commission accredited hospitals must provide notice to the public that they may contact the Joint Commission for concerns about patient safety and quality of care. The contact information is:

Email: complaint@jointcommission.org
Phone: (800) 994-6610
Website: jointcommission.org

Postal Mail:
Office of Quality Monitoring
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181

Ethics Resource Committee:

Our Ethics Resource Committee (ERC) exists to support our hospital community in three major ways: we provide clinical ethics consultations, develop and revise hospital policies that address ethical issues and educate care providers and hospital staff about important topics in clinical ethics. Our multidisciplinary committee consists of representatives from medicine, law, nursing, chaplaincy, social work and the larger Los Angeles community, with the aim of ensuring that we bring a diversity of perspectives to the ethical challenges we encounter.
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